Executive Portfolio · 2026
NelsahPasaporte-Pintor
Executive Assistant  ·  CX Lead  ·  CRM Specialist
Everything I do is to assure the success of my client. When they win, I win.
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Nelsah Pasaporte-Pintor
$36M
Annual accounts managed at 10X Health System
6+
Years as Executive Assistant across US companies
1K+
Weekly inquiries managed single-handedly
$8M
Customer accounts led as CX Manager at H2Tab
Zendesk Administration
Executive Support
CX Leadership
SLA Management
CRM Operations
HIPAA Certified
Workflow Design
KPI Reporting
Patient Success
Ticket Routing
Process Optimization
Remote Management
Zendesk Administration
Executive Support
CX Leadership
SLA Management
CRM Operations
HIPAA Certified
Workflow Design
KPI Reporting
Patient Success
Ticket Routing
Process Optimization
Remote Management
Career Philosophy
"I not only help manage inner office workings — I maintain a balance between professional, familial, and social obligations. In short, everything I do is to assure the success of my client."
— Nelsah Pasaporte-Pintor
About

The person
behind the
results.

For six years, Nelsah has been the EA executives trust when the stakes are real. Not for basic scheduling — but for managing $36M in patient accounts, leading remote CX teams, preventing revenue loss, and building workflows that hold under pressure.

She has worked inside healthcare, legal, pharmacy, and e-commerce operations across the United States — always remote, always accountable, and always the person who goes beyond what the role description asks.

She holds an MBA in Business Management and is HIPAA certified. She is the gatekeeper, the problem solver, and the person who makes sure her client wins.

Feb 2025 – Feb 2026
CX Lead · Remote Manager
H2Tab LLC · St. Petersburg, FL
May 2023 – Jan 2025
Patient Success Representative
10X Health System · Aventura, FL
May 2021 – April 2023
Executive Assistant to CFO
Streamline Medical Group · Florida
April 2022 – May 2023
Order Specialist · Concierge
Pharmacy · Miami, FL
Nov 2019 – March 2022
Executive Assistant to CEO
JSD Designs, CML, PMA · Michigan
Education
MBA in Business Management
STI-West Negros University · 2017–2019
Work

Where the numbers lived.

Every number here is real — drawn directly from accounts managed, teams led, and results delivered across six years of executive and operations work.
Feb 2025
Feb 2026
CX Lead — Remote Manager
H2Tab LLC · St. Petersburg, FL, USA
Led a high-performing remote Customer Experience team driving service excellence and operational accountability. Managed $8M in annual customer accounts. Oversaw accounting coordination, chargebacks, and fraud prevention. Accelerated resolution times through KPI-driven process improvements and escalation management.
Team LeadershipKPI ManagementChargeback PreventionFraud PreventionProcess Improvement
$8M
Annual accounts
May 2023
Jan 2025
Patient Success Representative
10X Health System · Aventura, FL, USA
Managed patient accounts worth $36M in annual sales using a transformational selling approach that focused on value delivered. Handled the company's info email single-handedly — 1,000+ inquiries per week. Provided weekly priority-to-ship reports, callback management, and scheduling for the full PSR team.
Transformational Selling$36M AccountsHigh-Volume InboxWeekly Reporting
$36M
Annual sales
May 2021
Apr 2023
Executive Assistant to CFO
Streamline Medical Group · Florida, USA
Directly supported the CFO across $9M in patient accounts. Strategised workflow systems, managed urgent patient escalations, handled all HR administration including hiring and orientation of nurses and assistants. Full financial reporting suite including HubSpot communication management.
CFO SupportWorkflow DesignHR & HiringHubSpotFinancial Reporting
$9M
Accounts managed
Apr 2022
May 2023
Order Specialist · Concierge
Pharmacy · Miami, FL, USA
Managed $15M in patient supplement reorder accounts on a 6-month refill cycle. Worked closely with the sales team coordinating invoices, daily sales reporting to management, and chart of accounts setup. Full ownership of the reorder pipeline from initial contact to fulfilment.
$15M Reorder PipelineInvoice ProcessingSales ReportingAccount Setup
$15M
Reorder accounts
Nov 2019
Mar 2022
Executive Assistant to CEO
JSD Designs, CML, Practice Management Associates · Michigan, USA
Supported the CEO across three companies simultaneously — market strategy, client account monitoring, full HR suite including hiring and orientation, annual budget preparation, bank reconciliation, salary processing, and taxation. The complete executive function across multiple entities.
3 CompaniesAnnual BudgetingBank ReconciliationTax ProcessingSalary Admin
3
Simultaneous CEOs supported
What I Deliver

Not a résumé.
A service.

01 — ZENDESK ADMINISTRATION
Full Platform Setup & Optimization
Audit existing workflows, automations, and triggers. Rebuild ticket routing and assignment logic. Design macros, response templates, and escalation paths. Create support SOPs your team can operate independently.
Workflow AuditAutomationsTicket RoutingMacrosSOP Creation
02 — CUSTOMER SUPPORT OPERATIONS
Daily Ticket Management & SLA Compliance
Monitor and manage incoming support queues. Ensure every ticket meets your SLA targets. Escalate priority issues to the right department before they become problems. Maintain CSAT standards across all channels.
SLA MonitoringTicket ManagementEscalationCSAT
03 — REPORTING & PERFORMANCE
KPI Tracking & Weekly Intelligence
Weekly and monthly performance reports covering ticket volume, resolution rates, first-reply time, and CSAT trends. Proactive identification of bottlenecks with concrete improvement recommendations before leadership asks.
Weekly ReportsKPI DashboardsVolume TrackingResolution Metrics
04 — CRM & INTEGRATION SUPPORT
Zendesk Connected to Your Business Stack
Coordinate Zendesk with Shopify, Salesforce, HubSpot, and other tools you rely on. Review and improve end-to-end customer experience workflows. Platform evaluation including Gorgias for e-commerce-specific needs.
ShopifySalesforceHubSpotGorgiasIntegrations
05 — EXECUTIVE & ADMIN SUPPORT
The Operational Backbone You Need
Email and calendar management that actually frees your time. Meeting scheduling and coordination. Cross-functional communication. Process documentation that transforms institutional knowledge into systems that survive turnover.
Email ManagementCalendarDocumentationCoordination
SPECIALIZATION
Zendesk Support & Customer Experience Management
This is not a general EA offering a side skill. Zendesk administration and CX operations management is the core specialization — backed by real experience handling 1,000+ weekly inquiries and $36M in enterprise accounts.
Primary Specialization
Impact Highlights

The numbers that prove it.

$36M
Patient accounts managed annually
Managed the full patient success portfolio at 10X Health System — one of the largest health optimization companies in the US — using transformational selling to drive retention and value delivery at scale.
1,000+
Weekly inquiries handled single-handedly
Managed the company's high-volume information inbox at 10X Health alone — handling, triaging, and resolving over 1,000 inbound inquiries per week without a support team. Zero SLA breach.
$8M
CX accounts led as Remote Manager
Led and coordinated a remote customer experience team at H2Tab LLC, overseeing $8M in annual accounts including chargeback management, fraud prevention, and KPI-driven resolution improvements.
3
CEOs supported simultaneously
Operated as the sole executive assistant across three companies — JSD Designs, CML, and Practice Management Associates — handling budget preparation, HR, bank reconciliation, tax processing, and salary administration in parallel.
6+
Years of EA, CX & CRM operations
Consistent track record across healthcare, e-commerce, legal, and design sectors — always remote, always US-based companies. MBA qualified. HIPAA certified. No ramp-up required on compliance or operational standards.
$15M
Reorder pipeline owned end-to-end
Managed a $15M patient supplement reorder pipeline on 6-month cycles at a Miami pharmacy — from first contact through invoice coordination, daily sales reporting, and full account setup. Sole ownership of the entire funnel.
CRM & Platform Expertise

Systems she operates.

Support & Ticketing
Zendesk
Gorgias
Jira
Route
CRM & Sales
Salesforce
HubSpot
BIR CRM
E-Commerce & Payments
Shopify
Stripe
Loop Returns
Healthcare Systems
Atlas MD
DrChrono
mdtoolbox
HIPAA Certified
Why Companies Hire Me

The difference between a hire
and the right hire.

✓
CRM Expertise Across Industries
Hands-on administration of Zendesk, Salesforce, HubSpot, Gorgias, and more — across healthcare, e-commerce, legal, and design. Not theoretical. Implemented, run, and optimized in live business environments.
✓
Customer Experience Leadership
Proven track record leading remote CX teams and driving measurable resolution time improvements through KPI frameworks. She manages to outcomes, not activity — and the outcomes follow her everywhere she goes.
✓
Process Optimization
Workflow audits, automation design, SOP creation, and ticket routing improvements. The kind of work that doesn't just fix today's problem — it prevents next quarter's from ever appearing.
✓
High-Volume Support Management
Managed 1,000+ weekly inquiries and enterprise accounts up to $36M annually. High pressure, high stakes, zero misses. The experience to handle volume that would overwhelm a junior hire on day one.
✓
Executive-Level Admin Support
Reliable operations partner for scheduling, reporting, documentation, and cross-team coordination. The kind of EA who makes the executive feel like they have two more hours in every day.
✓
Remote-First. Results-First.
Six years of fully remote work for US companies from the Philippines — zero timezone excuses, zero accountability gaps. MBA qualified, HIPAA certified, and ready to operate inside your existing systems from day one.
Engagement Options

Choose how we work together.

Option A
Part-Time Support
$8 – $10
USD / hour
20 hours per week
Ongoing support & monitoring
Flexible scheduling across time zones
Ideal for growing teams adding CX capacity
Ticket management, reporting & EA tasks
Start Part-Time →
Option B · Most Popular
Full-Time Support
$1,280 – $1,520
USD / month
40 hours per week
Full operational coverage — daily availability
Complete Zendesk admin + CX management
Weekly KPI reporting included
Executive admin support included
Best value for high-volume operations
Start Full-Time →
Option C
Optimization Project
$1,500 – $2,000
USD · one-time project
Zendesk audit & setup
Complete Zendesk platform audit
Full workflow redesign & documentation
SOP creation for your support team
Delivered in 2–3 weeks
Start a Project →
Additional Skills

Beyond the platforms.

💼
CRM & Support Platforms
SalesforceZendeskGorgiasHubSpotJIRARoute
🏥
Healthcare Systems
AtlasMDDrChronomdtoolboxHIPAA Certified
📊
Finance & Accounting
QuickbooksStripeBIR CRMGL EntriesBank Reconciliation
🛒
E-Commerce & Operations
ShopifyLoop ReturnsOrder ManagementInventory
🎨
Productivity & Design
MS OfficeGoogle WorkspaceCanvaPhotoshop
🎓
Certifications
HIPAA AwarenessCareer Service ProfessionalQuickbooks CertifiedMBA Business Mgmt
Contact

Ready to
win together?

Tell me about your role or project. Every message is read and responded to personally within 24 hours.

Email
nelsahp@rotniprojects.com
Location
Bacolod City, Philippines
Status
Open to new opportunities