• ACCEPTING NEW AU CLIENTS — AEST/AWST
EXECUTIVE ASSISTANT | CX ANALYST | ZENDESK SPECIALIST

I turn chaotic operations
into high - performing,
revenue - protecting systems.

Your full-stack operational partner. I take over executive admin, eliminate support bottlenecks, and streamline your entire backend—so you can focus 100% on high-level growth.
BOOK FREE DISCOVERY CALL → SEE REAL RESULTS ↓
Nelsah Pasaporte-Pintor
$36M
Patient & Client Accounts Managed
1K+
Weekly Inquiries Solved Single-Handedly
15+Hrs
Saved Weekly Per Client / Executive
100%
AEST & AWST Working Hour Alignment
Zendesk Administration
Xero & MYOB Invoicing
Gorgias
Asana & ClickUp
HubSpot CRM
AEST Working Hours
Shopify Ops
HIPAA Certified
CX Leadership
Zendesk Administration
Xero & MYOB Invoicing
Gorgias
Asana & ClickUp
HubSpot CRM
AEST Working Hours
Shopify Ops
HIPAA Certified
CX Leadership
Career Philosophy
"I don't just handle daily administration — I build reliable systems, protect executive time, and keep client operations running seamlessly."
— Nelsah Pasaporte-Pintor
About

The person
behind the
results.

For six years, Nelsah has been the Executive Assistant and Operations Specialist founders trust when the stakes are high. She specializes in managing high-volume CX operations ($36M in client accounts), streamlining daily admin, and setting up workflows that hold under pressure.

She holds an MBA in Business Management, is HIPAA certified, and operates 100% remotely with full alignment across Australian business hours (AEST/AWST).

Feb 2025 – Feb 2026
CX Lead · Remote Manager
H2Tab LLC · St. Petersburg, FL
May 2023 – Jan 2025
Patient Success Representative
10X Health System · Aventura, FL
May 2021 – April 2023
Executive Assistant to CFO
Streamline Medical Group · Florida
April 2022 – May 2023
Order Specialist · Concierge
Pharmacy · Miami, FL
Nov 2019 – March 2022
Executive Assistant to CEO
JSD Designs, CML, PMA · Michigan
Education
MBA in Business Management
STI-West Negros University · 2017–2019
Work

Where the numbers lived.

Every number here is real — drawn directly from accounts managed, teams led, and results delivered across six years of executive and operations work.
Feb 2025
Feb 2026
CX Lead — Remote Manager
H2Tab LLC · St. Petersburg, FL, USA
Led a high-performing remote Customer Experience team driving service excellence and operational accountability. Managed $8M in annual customer accounts. Oversaw accounting coordination, chargebacks, and fraud prevention. Accelerated resolution times through KPI-driven process improvements and escalation management.
Team LeadershipKPI ManagementChargeback PreventionFraud PreventionProcess Improvement
$8M
Annual accounts
May 2023
Jan 2025
Patient Success Representative
10X Health System · Aventura, FL, USA
Managed patient accounts worth $36M in annual sales using a transformational selling approach that focused on value delivered. Handled the company's info email single-handedly — 1,000+ inquiries per week. Provided weekly priority-to-ship reports, callback management, and scheduling for the full PSR team.
Transformational Selling$36M AccountsHigh-Volume InboxWeekly Reporting
$36M
Annual sales
May 2021
Apr 2023
Executive Assistant to CFO
Streamline Medical Group · Florida, USA
Directly supported the CFO across $9M in patient accounts. Strategised workflow systems, managed urgent patient escalations, handled all HR administration including hiring and orientation of nurses and assistants. Full financial reporting suite including HubSpot communication management.
CFO SupportWorkflow DesignHR & HiringHubSpotFinancial Reporting
$9M
Accounts managed
Apr 2022
May 2023
Order Specialist · Concierge
Pharmacy · Miami, FL, USA
Managed $15M in patient supplement reorder accounts on a 6-month refill cycle. Worked closely with the sales team coordinating invoices, daily sales reporting to management, and chart of accounts setup. Full ownership of the reorder pipeline from initial contact to fulfilment.
$15M Reorder PipelineInvoice ProcessingSales ReportingAccount Setup
$15M
Reorder accounts
Nov 2019
Mar 2022
Executive Assistant to CEO
JSD Designs, CML, Practice Management Associates · Michigan, USA
Supported the CEO across three companies simultaneously — market strategy, client account monitoring, full HR suite including hiring and orientation, annual budget preparation, bank reconciliation, salary processing, and taxation. The complete executive function across multiple entities.
3 CompaniesAnnual BudgetingBank ReconciliationTax ProcessingSalary Admin
3
Simultaneous CEOs supported
What I Deliver

3 Ways I Support
Your Business.

Productized operations, customer experience leadership, and Zendesk administration — built to give executives 15+ hours back every week.

01 — ZENDESK ADMINISTRATION
1. Executive Time Reclamation
Saves founders 15+ hours weekly by taking full ownership of inbox triage, complex calendar management, financial reporting, and cross-team execution.
Workflow AuditAutomationsTicket RoutingMacrosSOP Creation
02 — CUSTOMER SUPPORT OPERATIONS
2. Zero-SLA-Breach Support Operations
Scales support teams to handle 1,000+ weekly inquiries with 98%+ CSAT. Eliminates backlogs through proactive escalation management and KPI tracking.
SLA MonitoringTicket ManagementEscalationCSAT
03 — REPORTING & PERFORMANCE
3. Reduced Ticket Resolution Times
Eliminates operational bottlenecks by building automated Zendesk routing, custom triggers, macro libraries, and team SOPs that operate independently.
Weekly ReportsKPI DashboardsVolume TrackingResolution Metrics
04 — CRM & INTEGRATION SUPPORT
4. End-to-End Funnel Alignment
Protects account pipelines (up to $36M) by seamlessly integrating Zendesk with Shopify, Gorgias, Salesforce, and HubSpot to eliminate dropped leads.
ShopifySalesforceHubSpotGorgiasIntegrations
05 — EXECUTIVE & ADMIN SUPPORT
5. Financial & HR Administrative Coordination
Email and calendar management that actually frees your time. Meeting scheduling and coordination. Cross-functional communication. Process documentation that transforms institutional knowledge into systems that survive turnover.
Email ManagementCalendarDocumentationCoordination
SPECIALIZATION
6. Full Fractional Operations Partner
This is not a general EA offering a side skill. Zendesk administration and CX operations management is the core specialization — backed by real experience handling 1,000+ weekly inquiries and $36M in enterprise accounts.
Primary Specialization
Impact Highlights

The numbers that prove it.

$36M
Patient accounts managed annually
Managed the full patient success portfolio at 10X Health System — one of the largest health optimization companies in the US — using transformational selling to drive retention and value delivery at scale.
1,000+
Weekly inquiries handled single-handedly
Managed the company's high-volume information inbox at 10X Health alone — handling, triaging, and resolving over 1,000 inbound inquiries per week without a support team. Zero SLA breach.
$8M
CX accounts led as Remote Manager
Led and coordinated a remote customer experience team at H2Tab LLC, overseeing $8M in annual accounts including chargeback management, fraud prevention, and KPI-driven resolution improvements.
3
CEOs supported simultaneously
Operated as the sole executive assistant across three companies — JSD Designs, CML, and Practice Management Associates — handling budget preparation, HR, bank reconciliation, tax processing, and salary administration in parallel.
6+
Years of EA, CX & CRM operations
Consistent track record across healthcare, e-commerce, legal, and design sectors — always remote, always US-based companies. MBA qualified. HIPAA certified. No ramp-up required on compliance or operational standards.
$15M
Reorder pipeline owned end-to-end
Managed a $15M patient supplement reorder pipeline on 6-month cycles at a Miami pharmacy — from first contact through invoice coordination, daily sales reporting, and full account setup. Sole ownership of the entire funnel.
CRM & Platform Expertise

Systems she operates.

Support & Ticketing
Zendesk
Gorgias
Jira
Route
CRM & Sales
HubSpot
Salesforce
ActiveCampaign
E-Commerce & Payments
Shopify
Stripe
Loop Returns
Operations & Finance
Xero
MYOB
Asana
ClickUp
Google Workspace
Why Companies Hire Me

The difference between a hire
and the right hire.

✓
100% Revenue & Account Protection
Hands-on experience managing $36M+ in customer accounts. I build systems that prevent customer churn and eliminate chargeback losses.
✓
15+ Hours Returned to Leadership
Proactive EA support designed to pull executives out of daily administrative noise so they can focus entirely on high-value strategic growth.
✓
Zero Ramp-Up Operational Partner
With 6+ years of remote leadership across healthcare, e-commerce, and tech, I integrate into your existing tech stack (Zendesk, Xero, Asana) on Day 1.
✓
High-Volume Support Management
Managed 1,000+ weekly inquiries and enterprise accounts up to $36M annually. High pressure, high stakes, zero misses. The experience to handle volume that would overwhelm a junior hire on day one.
✓
Executive-Level Admin Support
Reliable operations partner for scheduling, reporting, documentation, and cross-team coordination. The kind of EA who makes the executive feel like they have two more hours in every day.
✓
Remote-First. Results-First.
Six years of fully remote work for C-level executives — zero timezone friction, zero accountability gaps. Full AEST/AWST time alignment, MBA qualified, HIPAA certified, and ready to operate inside your existing systems from day one.
Additional Skills

Beyond the platforms.

💼
CRM & Support Platforms
SalesforceZendeskGorgiasHubSpotJIRARoute
🏥
Healthcare Systems
AtlasMDDrChronomdtoolboxHIPAA Certified
📊
Finance & Accounting
QuickbooksXeroMYOBStripeBank ReconciliationAccounts Receivable (AR)
🛒
E-Commerce & Operations
ShopifyLoop ReturnsOrder ManagementInventory
🎨
Productivity & Design
MS OfficeGoogle WorkspaceCanvaPhotoshop
🎓
Certifications
HIPAA CertifiedCareer Service ProfessionalQuickbooks CertifiedMBA Business Mgmt
Contact

Let's protect your time.

Tell me what's slowing your operations down. Whether you need high-volume ticket management, Zendesk optimization, or daily executive support, let's talk.

Skip the email — lock in a time directly

Ready to reclaim 15+ hours every week?

📅 BOOK A 15-MIN DISCOVERY CALL →

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